Software As A Service (Saas) Subscription Agreement

First of all, you need terms of use – even though they may be called something else. They can be called “user agreement” or “cloud service contract” or something else. This SaaS agreement, our saaS terms and conditions, and our cloud terms of service are examples of terms of use. Whatever the name of the document, its function is to regulate the legal relationship between a service provider and its customers. The terms of use contain provisions relating to the obligation of essential services, the payment of fees, the duration of the contract and its termination, the liability of the parties between them, etc. In some cases, the terms of use are supplemented by additional specific documents such as data processing agreements and service level agreements. In addition to termination rights, you should also talk about the consequences of termination. The central questions here are about customer data. Can the customer download all their data from the platform? Is the service provider obliged to provide the data to the customer? If so, when and how? And when does the service provider need to delete customer data from its live and backup databases? (If the database contains personal data and the service provider is a processor of that personal data, it must be deleted once the services are completed to comply with the GDPR.) 2.5. Kontakt.io reserves the right to update, modify, replace or reconfigure the Software at any time, provided that the Customer is informed at least seven (7) days in advance of any changes significantly affecting the use of the Software.

Kontakt.io may also change the fee schedule, support terms and service level agreements for services known at least seven (7) days in advance. . . .